Hospitality and Tourism Academy (HAT)

Company Overview: HAT (Hospitality and Tourism Academy) is Albania’s premier center for excellence, dedicated to elevating the region’s service standards. Founded by industry expert Gladiola Dona, HAT bridges the gap between academic theory and real-world expertise. They offer specialized vocational training in hotel management, reception, and F&B, alongside strategic consultancy for hospitality businesses. From their "Mystery Guest" diagnostic audits to comprehensive start-up support, they provide 360-degree solutions for entrepreneurs and professionals alike. By combining international standards with local insight, HAT empowers the next generation of leaders to deliver world-class hospitality experiences and drive the future of Albanian tourism.