AmCham Albania > Our Services > Business Process Transformation

Explore our Business Process Transformation services.

Read the Report

Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

White Papers

Dhoma Amerikane e Tregtisë dhe AIMS International Albania flasin për “Nevojat për zhvillimin dhe ri-aftësimin e fuqisë punëtore në normalitetin e ri”

Events Lajmet News Slaidet Slides Zoom 3 2

Covid -19 tashmë i ka të provuara efektet mbi biznesin, dhe ...

AmCham Albania, Deloitte Legal Sh.p.k. dhe Qendra Kombëtare e Biznesit (QKB) shpjegojnë për biznesin “Aspektet kryesore të Regjistrimit të Pronarëve Përfitues”

Events Lajmet News Slaidet Slides Webinar with Deloitte Legal & QKB (3)

Të gjitha entitetet e regjistruara në QKB kanë detyrimin lig...

Dhoma Amerikane diskuton me doganat për problematikat e biznesit

February 4, 2021

Referancat, magazinat doganore, sistemi on line, në fokus të takimit Dhoma Amerikane e Tregtisë ka organizuar takimin vjetor me Drejtorinë ...

Dhoma Amerikane e Tregtisë nxjerr në shitje pajisje zyre të përdorura

February 3, 2021

Ju lutem nëse jeni të interesuar, na kontaktoni brenda datës 19 Shkurt 2021 në adresën e e-mail-it: [email protected] *Cmimet përfshijnë TVSH-në ...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

Report for 2016 1.7 KB

Our Brochure 1.25 KB